If you’re not receiving notifications, follow these steps one by one.

### 1. Make sure notifications are turned on for your account

Go to **Profile settings → Notifications** and enable the types you want for **Email** and/or **Push**.

If a type is turned off, Voxys Connect will not send it.

### 2. Check whether you are included in that conversation

You only get certain notifications when you are connected to the conversation in the right way:

- **Conversation created**: you must be a collaborator of that inbox.
- **Assigned conversation new message**: the conversation must be assigned to you.
- **Participating conversation new message**: you must be added as a participant.
- **Mention**: someone must tag/mention you in a note or message.

Important:

- If you are **not assigned** and **not a participant**, you won’t get “new message” notifications for that conversation.
- A mention can notify you even if you were not already a participant.

### 3. Check the conversation status

- For pending conversations, Voxys Connect does not send “Conversation created” or “Conversation assigned” notifications.
- Notifications are not limited only to “open” conversations.

### 4. Check message type

- Regular “new message” notifications are sent only for normal customer/agent messages, not for private notes or activity events.
- Private notes usually do not trigger regular new-message notifications.
- But if someone mentions you in a private note, you can still get a mention notification.

### 5. If Push notifications are missing

- Turn on push in Voxys Connect profile settings.
- Allow notifications in your browser or mobile OS settings.
- If browser/OS permission is blocked, push won’t arrive.

### 6. If Email notifications are missing

- Confirm that email notifications are enabled for that event.
- Confirm your email is verified.