## Opening the Template Builder

1. Go to **Settings → WhatsApp Templates** from the sidebar.
2. Select the WhatsApp inbox you want to create templates for.
3. Click **New Template**.

## Step 1 — Basic Information

- **Template Name** — Lowercase letters, numbers, and underscores only (e.g. `order_confirmation`).
- **Category** — Choose Marketing, Utility, or Authentication.
- **Language** — Select the language for this template variant.

## Step 2 — Header (Optional)

Choose a header type:

- **None** — No header.
- **Text** — Up to 60 characters. Supports one variable.
- **Image / Video / Document** — Upload or provide a URL. Used for rich media templates.

## Step 3 — Body

Write your message body. Use `{{variable_name}}` to insert dynamic values. For example:

```
Hi {{customer_name}}, your order {{order_id}} has been shipped and will arrive by {{delivery_date}}.
```

Keep the body under 1024 characters for best deliverability.

## Step 4 — Footer (Optional)

Add a short note at the bottom of the message, such as `Reply STOP to unsubscribe`.

## Step 5 — Buttons (Optional)

Add up to 10 buttons. Types available:

- **Quick Reply** — Short reply button (e.g. "Yes", "No", "Track Order").
- **Call to Action — URL** — Opens a link in the browser. Supports a dynamic URL variable at the end.
- **Call to Action — Phone** — Dials a phone number.

## Submitting for Approval

Once the template looks correct, click **Submit**. The status will change to **Pending**. Meta typically reviews templates within a few minutes to 24 hours.

## Syncing Template Status

Click **Sync** on any template to fetch the latest approval status from Meta. Bulk sync refreshes all templates at once.

## Editing and Duplicating

- **Edit** — Only available on Draft templates. Submitted templates must be duplicated.
- **Duplicate** — Creates a copy of any template so you can make variations without rebuilding from scratch.
- **Delete** — Removes the template from Voxys Connect. Does not delete it from Meta; use Meta Business Manager for that.

## Tips for Approval

- Avoid overly promotional language in Utility templates.
- Do not use all-caps or excessive punctuation.
- Make sure every variable is clearly identified and has a realistic sample value.
- Authentication templates must use the OTP button type.