## What Are Carousel Templates?

Carousel templates display up to 10 scrollable cards in a single WhatsApp message. Each card contains a media item (image, video, or document), a body text, and optional buttons. They are ideal for showcasing products, services, or options side by side.

## Format Requirement

All cards in a carousel **must use the same media format**. You cannot mix images and videos within the same carousel. Choose one format — IMAGE, VIDEO, or DOCUMENT — when creating the template, and all cards will follow it.

## Creating a Carousel Template

1. Open **Settings → WhatsApp Templates** and click **New Template**.
2. Set the category (usually Marketing) and language.
3. In the **Body** section, write the main message text that appears above the carousel.
4. Click **Add Carousel** to switch to carousel mode.
5. Select the **Media Format** for all cards (Image, Video, or Document).
6. Add your first card:
   - Upload or enter the media URL.
   - Write the card body text (up to 160 characters).
   - Add 0–2 buttons per card.
7. Click **Add Card** to add more cards (up to 10).
8. Submit for Meta approval.

## Sending a Carousel in a Conversation

Once the template is approved, open a conversation and click the **Templates** icon. Select your carousel template, fill in any variables, and send. The customer will see the scrollable card view in WhatsApp.

## Carousel in Campaigns

Carousel templates work in campaigns the same way as regular templates. Select the template when creating a campaign, map variables from your contact list columns, and schedule the send.

## Best Practices

- Use square images (800×800 px) for consistent display across devices.
- Keep card body text concise — long text gets truncated on small screens.
- Use the same button type across all cards for a coherent user experience.
- Test the carousel by sending to your own number before launching a campaign.