## Step 1 — Open Campaigns

Go to **Campaigns** in the left sidebar and click **New Campaign**.

## Step 2 — Select Inbox

Choose the WhatsApp inbox you want to send from. Only WhatsApp Cloud API inboxes are supported for campaigns.

## Step 3 — Choose a Template

Select an approved template from the dropdown. The template preview will appear on the right so you can confirm it looks correct.

## Step 4 — Upload Your Contact List

Click **Upload CSV** and select your contact file. The CSV must contain at minimum a `phone_number` column. Additional columns map to template variables.

**CSV format example:**

```
phone_number,customer_name,order_id
+971501234567,Ahmed Al Rashid,ORD-1001
+971509876543,Sara Al Mansoori,ORD-1002
```

After upload, map each template variable to the correct CSV column.

## Step 5 — Schedule or Send Now

- **Send Now** — Campaign starts immediately.
- **Schedule** — Pick a date and time. The campaign will execute automatically.

## Step 6 — Review and Confirm

Review the summary: template name, inbox, total recipients, scheduled time. Click **Create Campaign** to confirm.

## Monitoring Progress

Open the campaign from the list to see real-time progress:

- **Sent** — Messages dispatched to Meta.
- **Delivered** — Delivered to the customer's device.
- **Read** — Customer opened the message.
- **Failed** — Could not be sent (invalid number, blocked, etc.).

## Pausing and Cancelling

- Use **Pause** to temporarily stop sending. You can resume later.
- Use **Cancel** to stop the campaign entirely. Messages already sent cannot be recalled.

## After the Campaign

Replies from customers arrive in the **Inbox** as new conversations, assigned based on your inbox routing rules. Agents can respond normally.

## Tips

- Scrub your contact list before upload — invalid numbers count against your daily limit.
- Send utility or authentication templates for best deliverability; Meta scrutinises marketing content more closely.
- Use campaigns for appointment reminders 24 hours in advance to maximise read rates.