## Viewing Contacts

Go to **Contacts** in the sidebar to see all contacts in your account. Use the search bar to find by name, email, or phone number.

## Creating a Contact

1. Click **New Contact**.
2. Fill in name, phone number, and email.
3. Optionally assign to a company, add labels, and fill in any custom attributes.
4. Click **Save**.

Phone numbers must be in international format: `+971501234567`.

## Importing Contacts from CSV

1. Click **Import** at the top of the Contacts page.
2. Download the sample CSV to see required columns.
3. Prepare your file with at minimum `name` and `phone_number` columns.
4. Upload the file. Duplicate phone numbers are skipped automatically.

## Contact Profile

Click any contact to open their profile:

- **Info** — Name, email, phone, company, location, custom attributes.
- **Conversations** — All past and active conversations across all channels.
- **Notes** — Internal notes visible only to your team.
- **Previous Conversations** — Quick list of recent threads.

## Merging Duplicate Contacts

If the same customer messaged from two different numbers, you may have two contact records. Use the **Merge** button on the contact profile to combine them. All conversations, notes, and attributes transfer to the kept record.

## Filtering and Segments

Use **Filters** on the Contacts page to find contacts matching specific criteria (e.g. all contacts in Dubai with the label "VIP"). Save the filter as a **Segment** for quick access later.

## Exporting Contacts

Click **Export** to download all contacts as a CSV file. Useful for backup, external analysis, or importing into other tools.

## Labels

Assign labels to contacts for categorisation (e.g. "Hot Lead", "Churned", "Premium"). Labels appear in the contact list and can be used as filter criteria.