Hey 👋, how can we help you?

📊

Reports

How to read Overview Reports (realtime)?

How to read CSAT Reports?

How to read Conversations Reports?

How to read Bot Reports?

How to read SLA Reports?

1 author

• 7 articles

View all

✨

Features Explained

How to add labels?

How to use Agent bots?

Understanding Contacts

How to create saved reply templates with Canned Responses?

How to create and use custom attributes?

1 author

• 14 articles

View all

📢

Campaigns

Introduction to Campaigns

Creating and Running a Campaign

Campaign Analytics and Reports

1 author

• 3 articles

View all

📁

Setup Account

Creating a Voxys Connect Account

Customizing your personal profile

Setting up notifications

Updating your Account settings

How to invite agents and manage your support team?

1 author

• 7 articles

View all

📅

Appointments

Appointments Overview

Setting Up Appointment Providers

Booking and Managing Appointments

1 author

• 3 articles

View all

🤖

Captain AI

Introduction to Captain

Creating an assistant with Captain

Creating a document in Captain

Creating an FAQ with Captain

How to use Captain Memories?

1 author

• 9 articles

View all

🚀

Voxys Connect 101

Voxys Connect Glossary

Getting Started with Voxys Connect

Lesson 1: Your first Voxys Connect conversation

Lesson 2: Dashboard Basics

Lesson 3 (a): Mastering core features

1 author

• 9 articles

View all

🛠️

How To

How to Find Your Personal Access Token in Voxys Connect

How to Embed Your Help Center Articles in the Live Chat Widget

How to Change Your Email Address in Voxys Connect

How to Remove the Free Usage Limit Exceeded Message in Voxys Connect

1 author

• 4 articles

View all

👥

CRM & Sales

CRM Overview

Managing Contacts

Managing Companies

Lead Management

1 author

• 4 articles

View all

🎙️

Voice Channels

Voice Calling in Voxys Connect

Connecting Twilio voice channel

Connecting WhatsApp voice channel

1 author

• 3 articles

View all

🏆

Best Practices

Assigning conversations in a round-robin fashion.

Working with command bar

Working with keyboard shortcuts

Group your contacts into custom segments.

Group chats with filters, save as folders

1 author

• 5 articles

View all

⚡

Advanced Features

How to use Conversation Filters?

How to use pre-chat forms?

How to use Campaigns?

How to create interactive messages?

How to use Automation?

1 author

• 24 articles

View all

🔌

Apps and Integrations

How to bring your Dialogflow chatbot to Voxys Connect?

How to use webhooks?

How to answer conversations from Slack?

How to use Dashboard Apps?

How to enable video calls with Dyte integration?

1 author

• 8 articles

View all

💬

Website Live Chat

Website live chat settings explained

How to install live chat using Google Tag Manager?

How to install live chat on a Docusaurus website?

How to install live chat on a Webflow website?

How to install live chat on a Gatsby website?

1 author

• 13 articles

View all

📌

Other Topics

Which cookies are used by Voxys Connect?

Mobile app for Android

Mobile app for iOS

Languages supported in Voxys Connect

What we don't cover in Voxys Connect Free Trial

1 author

• 10 articles

View all

🔄

Migrations

How to migrate from Intercom to Voxys Connect?

How to migrate from Freshdesk to Voxys Connect?

How to migrate from Zendesk to Voxys Connect?

How to migrate from Front to Voxys Connect?

1 author

• 4 articles

View all

📡

Other Channels

How to setup a Facebook channel?

How to setup an Instagram channel (via Facebook login)?

How to setup a WhatsApp channel?

How to setup an SMS channel?

How to setup an Email channel?

1 author

• 13 articles

View all

❓

Help Center

How to set up a Help Center?

How to setup an SSL certificate for your Help Center's custom domain?

Embedding videos in Help Center

1 author

• 3 articles

View all