You can manage your WhatsApp Business Account conversations directly from Voxys Connect. To connect your WhatsApp number, Voxys Connect supports two onboarding methods:
- Embedded Signup (recommended) – a guided flow powered by Meta that auto-configures your number, webhooks, and tokens.
- Manual Setup – an advanced option for tech providers and cases where Embedded Signup cannot be used.
This guide gives you an overview of both methods, their differences, and links to detailed step-by-step instructions.
Prerequisites
- A Meta (Facebook) developer or business account
- A valid phone number (not already tied to another WhatsApp Embedded Signup flow, unless migrating)
- A Voxys Connect workspace with WhatsApp feature enabled
Step 1: Go to Inboxes
- Log into your Voxys Connect account.
- Navigate to Settings › Inboxes › Add Inbox.
- Choose WhatsApp as the channel.
Step 2: Choose Your Setup Method
When creating a WhatsApp Inbox, you’ll see two options:
Connect with Whatsapp Business (Embedded Signup)
- Redirects you to Meta’s Embedded Signup flow.
- You log in with your Facebook account, select or create a WhatsApp Business Account (WABA), and add your phone number.
- Voxys Connect automatically receives the webhook, tokens, and phone number configuration.
Use this option if you are:
- Adding a new WhatsApp number
- Looking for the fastest, no-configuration setup
- Not a tech provider onboarding your own number
Read the full guide on WhatsApp Embedded Signup
Manual Setup
- You configure everything through the Meta Developer Console.
- Requires generating tokens, creating a system user, assigning assets, and setting up webhooks manually.
- You copy/paste the Phone Number ID, Business Account ID, and API key into Voxys Connect.
Use this option if you are:
- A tech provider onboarding your own number
- Reusing a number that is already linked to Embedded Signup
- Comfortable working with the Meta Developer dashboard
Read the full guide on Manual Setup
