Captain is the AI agent for Voxys Connect that helps make customer support faster, smarter, and more personal. It comes with powerful tools to assist both your customers and support agents, ensuring smooth conversations and quick resolutions.
🤖 Captain Assistant – A smart assistant that talks to your customers, learns from your help docs and past conversations, and gives quick, accurate responses. When enabled, the assistant would take the initial questions before transferring to an agent.
Read more about the assistant here.
🧑✈️ Captain Copilot – A support agent’s best friend! It helps draft replies, translates messages, and finds important details from your connected tools. Plus, we’re adding more integrations soon to bring everything you need into one place.
Read more about the copilot here.
📚 Captain FAQs – It spots common customer questions that aren’t in your knowledge base yet and helps you fill the gaps, making support faster for everyone.
Read more about FAQs here.
🧠 Captain Memories – Keeps track of important details from conversations. If a customer mentions an issue more than once, Captain remembers it, so your team can provide better, more personalized support.
Read more about memories here.