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Which cookies are used by Voxys Connect?

Voxys Connect uses the following cookies. Chat Widget​ cw_conversation: This cookie lets Voxys Connect persist the conversation when the contact navigates through the webpages or revisits the website later. cw_user_{identifier}: This cookie is used to cache the contact details if a contact is identified via the setUser SDK method. Agent Dashboard​ _chatwoot_session: Used by the Voxys Connect Super Admin panel to persist the user session. cw_d_session_info: Used by the Agent Dashboard to store the logged-in user's session.

Mobile app for Android

You can access your Voxys Connect account through the Voxys Connect mobile app on Android mobile devices. How to get the Voxys Connect mobile app for Android? You can download the app called "Voxys Connect" from your Play Store. Follow these steps: 1. Open the Play Store on your Android device running version 7.0 or later. 2. Search for Voxys Connect and press on "Install" to download the app. 3. Once downloaded, open the Voxys Connect app. 4. Enter the Installation URL; in the format domain.com. If you are using a self-hosted Voxys Connect installation, input your server URL. Otherwise, use app.chatwoot.com. 5. Click the Connect button and enter your account credentials to log in. Contribute to testing app updates​ You can sign up for our beta program to help with testing app updates before release. Open this link from your Android device. You can leave the Beta testing program anytime by clicking this link while logged in with your Google Play email address used to opt-in for the Beta program. On the link, "Leave the program".

Mobile app for iOS

You can access your Voxys Connect account on iOS mobile devices through the Voxys Connect mobile app. How to get the Voxys Connect mobile app for iOS? You can download the app called "Voxys Connect" from your Appstore. Follow these steps: 1. Open the App Store on your Apple device running iOS 11.0 or later. 2. Search for Voxys Connect and press on "GET" to download the app. 3. Once downloaded, open the Voxys Connect app. 4. Enter the Installation URL; in the format domain.com. If you are using a self-hosted Voxys Connect installation, input your server URL. Otherwise, use app.chatwoot.com. 5. Click the Connect button and enter your account credentials to log in. Contribute to testing app updates​ You can sign up for our beta program to help with testing app updates before release. Open this link from your iOS device. You can leave the Beta testing program anytime by opening the TestFlight app and clicking "Stop Testing".

Languages supported in Voxys Connect

Voxys Connect natively supports 30+ different languages. This guide will illustrate how to enable a particular language to work with your dashboard and live chat widget. Supported languages Mentioned below are the languages supported in Voxys Connect and the corresponding shortcodes (derived from ISO 639 language codes). (ar) العربية Català (ca) čeština (cs) dansk (da) Deutsch (de) ελληνικά (el) English (en) Español (es) فارسی (fa) suomi, suomen kieli (fi) Français (fr) magyar nyelv (hu) Bahasa Indonesia (id) Italiano (it) 日本語 (ja) 한국어 (ko) latviešu valoda (lv) മലയാളം (ml) Nederlands (nl) norsk (no) język polski (pl) Português (pt) Português Brasileiro (pt-BR) Română (ro) русский (ru) slovenčina (sk) Svenska (sv) தமிழ் (ta) ภาษาไทย (th) Türkçe (tr) українська мова (uk) Tiếng Việt (vi) 中文 (zh-CN) 中文 (台湾) (zh-TW) How to update language in the live-chat widget? As outlined in the SDK setup guide, you can configure the locale for the live-chat widget either by passing it in the chatwootSettings or by calling the setLocale method. To specify the locale, use the shortcodes provided above. This will ensure that the widget is displayed in the desired language. // Pass via window.chatwootSettings window.chatwootSettings = { locale: 'pt_BR', // .. rest of the settings } // Using setLocale method window.$chatwoot.setLocale('pt_BR') How to update your dashboard’s language? Only administrators can update the dashboard language. Go to Settings → Account Settings. You will be able to see the Site Language setting available in the options. Select the language of your choice from the corresponding dropdown menu. Click on the Update Settings button on the top-right corner of your screen. Changing the site language would change the default language for all agents/administrators in the system. Currently, Voxys Connect does not support language selection at the agent level. Also, note that this language would be used as the fallback language for the live chat widget.

What we don't cover in Voxys Connect Free Trial

Voxys Connect's 15-day free trial is designed to provide you with the product experience, and give you a chance to assess its compatibility with your customer engagement needs. We have enabled almost all of the features for this trial period, with a handful of exceptions. This document covers what the Voxys Connect 15-days free trial does not include. Features excluded from Voxys Connect Free Trial A few inboxes Email channel The Email channel is designed to let you connect your support email accounts to Voxys Connect, centralizing your email support and ticketing system within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Facebook channel The Facebook channel is designed to let you connect your Facebook Messenger account to Voxys Connect, centralizing your social media management and support within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Twitter channel Twitter integration has been temporarily discontinued as a result of modifications made by Twitter to its APIs. This includes limitations on the number of requests raised per minute, plus substantial pricing changes. Kindly refer here for help with setting up all the other inboxes, apart from the aforementioned three inboxes. Help Center The Help Center is a powerful tool for creating a self-service knowledge base for your customers and agents. You can publish articles, organize them into categories, and provide a seamless self-service experience. It is not included in the free trial. Team Management With the Teams feature, you can manage your support ops within Voxys Connect by collaborating with your team members. It is not included in the free trial. Campaigns With the Campaigns feature, you can proactively reach out to your customers with one-off or trigger-based messages. It is not included in the free trial to minimize possible spamming for you contacts. Important Notes - The availability of features may change over time, so we recommend you to refer to the most up-to-date versions of Voxys Connect documentation. You can, alternatively, contact us at [email protected] for latest information on feature availability. - If any of such features, as mentioned in this document, are crucial to your workflow, and you would like to test them with your free trial, drop us an email to [email protected]. We can evaluate your case and enable the feature for your account. :)

How to enable push notifications in your browser

Google Chrome: 1. Click the three-dot menu in the top-right corner and select Settings. 2. Navigate to Privacy and security > Site Settings > Notifications. 3. To ensure notifications can be enabled, check Sites can ask to send notifications. 4. To manage specific sites, use the Add button under Allow or Block to enter the site’s URL. Alternatively, click the padlock icon in the address bar while on a site, select Site settings, and adjust the Notifications permission. Mozilla Firefox: 1. Click the menu button (three horizontal lines) and select Settings. 2. Go to Privacy & Security. 3. Under Permissions, find Notifications and click Settings. 4. Here, you can manage permissions for each site or un-check Block new requests asking to allow notifications to ensure the prompts are shown. Safari (macOS): 1. Click Safari in the top menu and select Preferences. 2. Go to the Websites tab and select Notifications. 3. Here, you can allow or deny notification permissions for each listed website. Ensure that Allow websites to ask for permissions is enabled. Microsoft Edge: 1. Click the three-dot menu in the top-right corner and select Settings. 2. Navigate to Cookies and site permissions > Notifications. 3. To block all notifications, toggle off Ask before sending. 4. To manage specific sites, use the Add button under Allow or Block to enter the site’s URL. Alternatively, click the padlock icon in the address bar while on a site, select Permissions for this site, and adjust the Notifications setting. In case you want more detailed documentation the following are the links to docs on how to enable push notifications for popular browsers. 1. Chrome or chrome based browsers like Brave and Edge 2. Safari 3. Firefox

How to hard-reload on most browsers

A hard reload forces your browser to bypass its cache and fetch the latest version of a webpage from the server. This is useful when you're experiencing issues due to outdated cached files. Here's how to do it on different browsers: Chrome Hard Reload - Windows/Linux: Press Ctrl + F5 - Mac: Press Cmd + Shift + R Hard Reload with Cache Disabled - Open DevTools (F12 or Cmd + Option + I), right-click the reload button, then choose "Empty Cache and Hard Reload." Firefox Hard Reload - Windows: Press Ctrl + F5 or Shift + F5 - Mac: Press Cmd + Shift + R Hard Reload with Cache Disabled - Open DevTools (F12), click the settings (gear) icon, check "Disable Cache", then reload. Edge Hard Reload - Press Ctrl + F5 Hard Reload with Cache Disabled - Open DevTools (F12), right-click the reload button for "Empty Cache and Hard Reload" (or enable "Disable Cache" in the network tab), then reload. Safari (Mac) - Press Cmd + Option + R

How to Use Your Coupon Code on Voxys Connect?

Introduction This guide will walk you through the process of applying coupon codes in Voxys Connect to access discounted services. Step-by-Step Instructions 1. Access Settings: Click the "Settings" option in the left navigation bar 2. Open Billing: Navigate to the "Billing" section by scrolling down 3. Access Billing Portal: Select "Go to billing portal" 4. Add Code: Click the "Add promotional code" button 5. Enter Code: Input your coupon code in the provided field 6. Complete: Click "Apply" followed by "Submit" to activate the discount After Applying the Coupon Once successfully applied, you should see: - The discount reflected in your total amount - A confirmation message of successful application - The updated pricing in your billing details

Inconsistencies for WhatsApp Numbers in Brazil and Argentina

Over the past few years, some countries have changed their mobile numbering systems to accommodate growth. These changes created inconsistencies between the number you can dial today and the number WhatsApp has stored for older accounts. - Brazil: A "9" was added after the area code to all mobile numbers, creating a 13-digit total format. Example: +55 11 9 8765-4321 instead of +55 11 8765-4321. - Argentina: Numbers may appear with or without a "9" after the country code, depending on when the WhatsApp account was registered. Example: +54 9 11 1234-5678 vs +54 11 1234-5678. Because of this, when Voxys Connect initiates a WhatsApp conversation (using the “correct” dialable format), WhatsApp may respond with the user’s older registered number. This can create duplicate contacts and disrupt ticket flow in your inbox. Unfortunately, this issue comes from WhatsApp itself. There is no fix at the API level, and it’s unlikely WhatsApp will update old accounts to match the new numbering rules. How Voxys Connect Solves This We’ve added logic to automatically prevent duplicate contacts and tickets when these mismatches occur: - Case 1: Incoming message with a new-format number (e.g., +55 country code + area code + 9 + number, 13 digits total) → No change needed. The message is linked directly to the existing contact. - Case 2: Incoming message with an old-format number (e.g., +55 country code + area code + number, 12 digits total, missing the extra digit) → Voxys Connect checks if a contact already exists in the new format. → If it does, we link the message to the correct contact instead of creating a duplicate. What this means for you - You may still notice the difference in how numbers look in WhatsApp vs how they look in your CRM. - You can continue messaging customers normally Voxys Connect takes care of the background mismatch - Voxys Connect automatically normalizes phone numbers from both old and new formats behind the scenes to ensure consistent contact matching, regardless of which format WhatsApp returns.

Troubleshooting: Why am I not receiving notifications?

If you’re not receiving notifications, follow these steps one by one. 1. Make sure notifications are turned on for your account Go to Profile settings → Notifications and enable the types you want for Email and/or Push. If a type is turned off, Voxys Connect will not send it. 2. Check whether you are included in that conversation You only get certain notifications when you are connected to the conversation in the right way: - Conversation created: you must be a collaborator of that inbox. - Assigned conversation new message: the conversation must be assigned to you. - Participating conversation new message: you must be added as a participant. - Mention: someone must tag/mention you in a note or message. Important: - If you are not assigned and not a participant, you won’t get “new message” notifications for that conversation. - A mention can notify you even if you were not already a participant. 3. Check the conversation status - For pending conversations, Voxys Connect does not send “Conversation created” or “Conversation assigned” notifications. - Notifications are not limited only to “open” conversations. 4. Check message type - Regular “new message” notifications are sent only for normal customer/agent messages, not for private notes or activity events. - Private notes usually do not trigger regular new-message notifications. - But if someone mentions you in a private note, you can still get a mention notification. 5. If Push notifications are missing - Turn on push in Voxys Connect profile settings. - Allow notifications in your browser or mobile OS settings. - If browser/OS permission is blocked, push won’t arrive. 6. If Email notifications are missing - Confirm that email notifications are enabled for that event. - Confirm your email is verified.