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By Ihab Milad
• 10 articles

Languages supported in Voxys Connect

Voxys Connect natively supports 30+ different languages. This guide will illustrate how to enable a particular language to work with your dashboard and live chat widget. Supported languages Mentioned below are the languages supported in Voxys Connect and the corresponding shortcodes (derived from ISO 639 language codes). (ar) العربية Català (ca) čeština (cs) dansk (da) Deutsch (de) ελληνικά (el) English (en) Español (es) فارسی (fa) suomi, suomen kieli (fi) Français (fr) magyar nyelv (hu) Bahasa Indonesia (id) Italiano (it) 日本語 (ja) 한국어 (ko) latviešu valoda (lv) മലയാളം (ml) Nederlands (nl) norsk (no) język polski (pl) Português (pt) Português Brasileiro (pt-BR) Română (ro) русский (ru) slovenčina (sk) Svenska (sv) தமிழ் (ta) ภาษาไทย (th) Türkçe (tr) українська мова (uk) Tiếng Việt (vi) 中文 (zh-CN) 中文 (台湾) (zh-TW) How to update language in the live-chat widget? As outlined in the SDK setup guide, you can configure the locale for the live-chat widget either by passing it in the chatwootSettings or by calling the setLocale method. To specify the locale, use the shortcodes provided above. This will ensure that the widget is displayed in the desired language. // Pass via window.chatwootSettings window.chatwootSettings = { locale: 'pt_BR', // .. rest of the settings } // Using setLocale method window.$chatwoot.setLocale('pt_BR') How to update your dashboard’s language? Only administrators can update the dashboard language. Go to Settings → Account Settings. You will be able to see the Site Language setting available in the options. Select the language of your choice from the corresponding dropdown menu. Click on the Update Settings button on the top-right corner of your screen. Changing the site language would change the default language for all agents/administrators in the system. Currently, Voxys Connect does not support language selection at the agent level. Also, note that this language would be used as the fallback language for the live chat widget.

Last updated on May 28, 2026

What we don't cover in Voxys Connect Free Trial

Voxys Connect's 15-day free trial is designed to provide you with the product experience, and give you a chance to assess its compatibility with your customer engagement needs. We have enabled almost all of the features for this trial period, with a handful of exceptions. This document covers what the Voxys Connect 15-days free trial does not include. Features excluded from Voxys Connect Free Trial A few inboxes Email channel The Email channel is designed to let you connect your support email accounts to Voxys Connect, centralizing your email support and ticketing system within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Facebook channel The Facebook channel is designed to let you connect your Facebook Messenger account to Voxys Connect, centralizing your social media management and support within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Twitter channel Twitter integration has been temporarily discontinued as a result of modifications made by Twitter to its APIs. This includes limitations on the number of requests raised per minute, plus substantial pricing changes. Kindly refer here for help with setting up all the other inboxes, apart from the aforementioned three inboxes. Help Center The Help Center is a powerful tool for creating a self-service knowledge base for your customers and agents. You can publish articles, organize them into categories, and provide a seamless self-service experience. It is not included in the free trial. Team Management With the Teams feature, you can manage your support ops within Voxys Connect by collaborating with your team members. It is not included in the free trial. Campaigns With the Campaigns feature, you can proactively reach out to your customers with one-off or trigger-based messages. It is not included in the free trial to minimize possible spamming for you contacts. Important Notes - The availability of features may change over time, so we recommend you to refer to the most up-to-date versions of Voxys Connect documentation. You can, alternatively, contact us at [email protected] for latest information on feature availability. - If any of such features, as mentioned in this document, are crucial to your workflow, and you would like to test them with your free trial, drop us an email to [email protected]. We can evaluate your case and enable the feature for your account. :)

Last updated on May 28, 2026

How to enable push notifications in your browser

Google Chrome: 1. Click the three-dot menu in the top-right corner and select Settings. 2. Navigate to Privacy and security > Site Settings > Notifications. 3. To ensure notifications can be enabled, check Sites can ask to send notifications. 4. To manage specific sites, use the Add button under Allow or Block to enter the site’s URL. Alternatively, click the padlock icon in the address bar while on a site, select Site settings, and adjust the Notifications permission. Mozilla Firefox: 1. Click the menu button (three horizontal lines) and select Settings. 2. Go to Privacy & Security. 3. Under Permissions, find Notifications and click Settings. 4. Here, you can manage permissions for each site or un-check Block new requests asking to allow notifications to ensure the prompts are shown. Safari (macOS): 1. Click Safari in the top menu and select Preferences. 2. Go to the Websites tab and select Notifications. 3. Here, you can allow or deny notification permissions for each listed website. Ensure that Allow websites to ask for permissions is enabled. Microsoft Edge: 1. Click the three-dot menu in the top-right corner and select Settings. 2. Navigate to Cookies and site permissions > Notifications. 3. To block all notifications, toggle off Ask before sending. 4. To manage specific sites, use the Add button under Allow or Block to enter the site’s URL. Alternatively, click the padlock icon in the address bar while on a site, select Permissions for this site, and adjust the Notifications setting. In case you want more detailed documentation the following are the links to docs on how to enable push notifications for popular browsers. 1. Chrome or chrome based browsers like Brave and Edge 2. Safari 3. Firefox

Last updated on May 28, 2026

Inconsistencies for WhatsApp Numbers in Brazil and Argentina

Over the past few years, some countries have changed their mobile numbering systems to accommodate growth. These changes created inconsistencies between the number you can dial today and the number WhatsApp has stored for older accounts. - Brazil: A "9" was added after the area code to all mobile numbers, creating a 13-digit total format. Example: +55 11 9 8765-4321 instead of +55 11 8765-4321. - Argentina: Numbers may appear with or without a "9" after the country code, depending on when the WhatsApp account was registered. Example: +54 9 11 1234-5678 vs +54 11 1234-5678. Because of this, when Voxys Connect initiates a WhatsApp conversation (using the “correct” dialable format), WhatsApp may respond with the user’s older registered number. This can create duplicate contacts and disrupt ticket flow in your inbox. Unfortunately, this issue comes from WhatsApp itself. There is no fix at the API level, and it’s unlikely WhatsApp will update old accounts to match the new numbering rules. How Voxys Connect Solves This We’ve added logic to automatically prevent duplicate contacts and tickets when these mismatches occur: - Case 1: Incoming message with a new-format number (e.g., +55 country code + area code + 9 + number, 13 digits total) → No change needed. The message is linked directly to the existing contact. - Case 2: Incoming message with an old-format number (e.g., +55 country code + area code + number, 12 digits total, missing the extra digit) → Voxys Connect checks if a contact already exists in the new format. → If it does, we link the message to the correct contact instead of creating a duplicate. What this means for you - You may still notice the difference in how numbers look in WhatsApp vs how they look in your CRM. - You can continue messaging customers normally Voxys Connect takes care of the background mismatch - Voxys Connect automatically normalizes phone numbers from both old and new formats behind the scenes to ensure consistent contact matching, regardless of which format WhatsApp returns.

Last updated on May 28, 2026

Troubleshooting: Why am I not receiving notifications?

If you’re not receiving notifications, follow these steps one by one. 1. Make sure notifications are turned on for your account Go to Profile settings → Notifications and enable the types you want for Email and/or Push. If a type is turned off, Voxys Connect will not send it. 2. Check whether you are included in that conversation You only get certain notifications when you are connected to the conversation in the right way: - Conversation created: you must be a collaborator of that inbox. - Assigned conversation new message: the conversation must be assigned to you. - Participating conversation new message: you must be added as a participant. - Mention: someone must tag/mention you in a note or message. Important: - If you are not assigned and not a participant, you won’t get “new message” notifications for that conversation. - A mention can notify you even if you were not already a participant. 3. Check the conversation status - For pending conversations, Voxys Connect does not send “Conversation created” or “Conversation assigned” notifications. - Notifications are not limited only to “open” conversations. 4. Check message type - Regular “new message” notifications are sent only for normal customer/agent messages, not for private notes or activity events. - Private notes usually do not trigger regular new-message notifications. - But if someone mentions you in a private note, you can still get a mention notification. 5. If Push notifications are missing - Turn on push in Voxys Connect profile settings. - Allow notifications in your browser or mobile OS settings. - If browser/OS permission is blocked, push won’t arrive. 6. If Email notifications are missing - Confirm that email notifications are enabled for that event. - Confirm your email is verified.

Last updated on May 28, 2026