What Is the Appointments Feature?
The Appointments module in Voxys Connect lets your team schedule, manage, and track customer appointments directly within the platform. It connects to your calendar providers so bookings stay in sync across your business tools.
Use Cases
- Service businesses — Book consultation calls, demos, or site visits.
- Healthcare — Schedule patient appointments and send reminders.
- Retail — Book fitting sessions, personalised shopping, or in-store events.
- Education — Schedule tutoring sessions or onboarding calls.
How It Works
- You set up one or more service providers (e.g. team members or service types).
- Each provider has an availability schedule.
- Customers (or agents on their behalf) book a slot.
- A WhatsApp confirmation message is sent automatically using a template.
- Reminder messages are sent 24 hours and 1 hour before the appointment.
- The appointment appears in the linked calendar (Google Calendar, Outlook, etc.).
Key Concepts
| Concept | Description |
|---|---|
| Provider | The person or resource offering the appointment |
| Service | The type of appointment (e.g. "Product Demo", "Support Call") |
| Slot | A specific time block available for booking |
| Booking | A confirmed appointment between a customer and a provider |
Getting Started
- Set up providers and availability — Configure who offers appointments and when.
- Book and manage appointments — Create bookings and handle changes.